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Frequently Asked Questions

What credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

How long does your free shipping take?

Your order will be shipped overnight if it is over $99. More information is provided on our Shipping Policy page.

What if I need to return product?

We distribute only the highest quality ink products. However, we provide customers with a hassle-free return policy for those rare occasions when a return is required. Please review our Returns Policy here.

Can I add product to an existing order?

Unfortunately, we are unable to add product to orders once they are already placed.

How can I exchange an item?

In most cases, exchanges are handled like returns. Click here for more information on our Return Policy.

What is a Remanufactured cartridge?

Original products disassembled and rebuilt with new parts, if needed. Fully tested, inspected and certified to specific ISO 9001 standards to meet print quality and performance standards. They are all safely and securely packaged before shipping, and guaranteed to be free from defect in material and workmanship during the lifetime of the product.

What are Compatible cartridges?

A compatible cartridge is a new product manufactured to meet the original manufacturer's specifications. These products are guaranteed to be free from defect in material and workmanship during its lifetime.

What are the benefits of remanufactured cartridges?

They are a reasonably priced alternative to Original Equipment Manufacturer (OEM) cartridges. You get all of the performance at a fraction of the cost. Plus, you help to save the environment. Click here for more information on environmental reasons.

Do the remanufactured cartridges last long as the OEM?

Yes! All of our remanufactured cartridges are manufactured according to the OEM specifications and standards.

Will the use of a remanufactured cartridge harm my printer?

No! A cartridge is a self-contained unit. Major corporations utilize this practice to cut costs. Once a cartridge is remanufactured, the product is tested prior to packaging. Thousands of cartridges are being tested daily and have never caused a printer to break.

Will using a remanufactured cartridge void my warranty?

Absolutely not! Manufacturers are prohibited by law from voiding your machine's warranty for using alternative cartridges. It is a violation of Federal Law 93-637 January 4, 1975 Section 102-part C to void a warranty for using a properly remanufactured toner cartridge.

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