We guarantee our products 100% and warrant them to be free of any defects. If you ever need to return product for any reason, no questions are ever asked. Simply follow these steps to ensure quick processing.

Our cartridges are manufactured using precisely matched new and reconditioned components. The manufacturer warrants its compatible cartridges against defects in material or workmanship for a period of one year from the manufacture date, which can be found on the bottom of the box.

In the event of defect in material or workmanship during the warranty period, the cartridges must be properly packaged and returned to GENERATION™ along with the senders mailing address. Products that are found to be defective after inspection will be replaced at no cost. Please allow up to eight weeks for product replacement. GENERATION™ will not be responsible for returning products that do not have a return mailing address enclosed. This warranty is given in lieu of all other warranties, expressed or implied including the warranties of merchantability and fitness for a particular purpose. Any damage caused to Generation Compatible Imaging Cartridges due to accident, misuse, abuse, negligence, or unauthorized tampering voids all warranties. GENERATION™ will not be liable under any circumstances for incidental or consequential damages, including lost profits.

Note: Our replacement/refund policy stipulates that returned product must be received before replacement product can be shipped or a refund/credit can be issued.